Last updated August 15, 2023
Thank you for visiting and shopping at Medical Supplies Co. The following is our Shipping Policy.
This Shipping Policy is part of our Terms of Service and should be therefore read alongside them: Terms & Conditions
Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.
What are my shipping & delivery options?
We are dedicated to delivering your essential medical supplies in a timely and reliable manner. We utilize trusted shipping services, including UPS, USPS, FedEx, and DHL, to ensure your products arrive safely and efficiently. For your convenience, we offer both in-store and curbside pickup for all products. Pickups are available Monday through Friday, from 9:00 AM to 5:00 PM EST, and we ask that you bring necessary documentation such as invoices, Purchase Orders (POs), and Bills of Lading (BOLs) when collecting your order.
We provide a range of shipping options to meet our customers’ needs. Standard shipping typically results in products arriving 3 to 5 business days after shipment. Expedited, Second Day, and Next-Day options are also available. For international customers, products are expected to arrive 10 to 30 business days after shipment. Please note that in some instances, a third-party supplier may manage our inventory and will handle the shipping of your products. All times and dates given for delivery of the products are given in good faith but are estimates only.
If you have subscribed to regular deliveries from Medical Supplies Co., we tailor the delivery schedule to meet your needs, offering options for delivery every week, every two weeks, or every month, aligning with your specific requirements and ensuring that you are always supplied.
How long is the order processing time?
The processing of most orders commences as soon as the online purchase is finalized. Your order will be shipped once the items are available, your payment is authorized, and the delivery address is confirmed. Please be aware that business days exclude bank holidays and are from Monday to Friday.
How can I track my order?
You can expect a shipment confirmation email with all your tracking details once you have placed an order through Medical Supplies Co. The shipping details will be sent to the email address registered with your account or the email you used during the checkout process.
The tracking number will be active within 24 hours.
Do you deliver internationally?
We offer international shipping to most countries. However, there are certain regions where we are unable to deliver due to high shipping costs or stringent import policies, if we are unable to ship to your destination, we will let you know during checkout.
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
Can I change the delivery address after ordering?
During the checkout process, after entering your billing address details, you will have the option to specify a different delivery address. Kindly note that we reserve the right to request additional information if the delivery address differs from the billing address.
What happens if my order is delayed?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. Please note that the priority of delivery within the method of shipment chosen is determined by your shipper. If the shipper is holding them, please contact them.
If the delay is longer than 30 days the customer is obliged to reach out to us in order to report a missing package. Medical Supplies Co. will, in turn, file a claim to the shipment carrier. If the carrier confirms that the package has been lost, the customer will receive a full refund. However, if the carrier confirms that the package is still in shipment, the customer will relinquish their right to file a claim and wait for the package to be delivered.
What should I do if an item is delivered damaged?
If you receive a damaged item, please do not worry. We offer exchanges for damaged products, but you must open a ticket within 14 days of the purchase date. To initiate the process, please review our Refund Policy for detailed instructions and further information: Refund Policy
What should I do if an item is missing from my order?
Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), contact our customer service at Medical Supplies Co.
What can I do if I am not available to pick up the package?
If you are unavailable to accept your delivery, the carrier may, depending on the type of delivery service and carrier, leave a contact card at your address indicating when they will attempt re-delivery. In the event that you are unable to receive the parcel during the carrier’s final attempt, it will be returned to the carrier’s depot. You must then contact the carrier to arrange a collection; otherwise, the shipment will be returned to our warehouse. In such case, you will be liable for reshipment costs once we have confirmed an updated delivery time with you.
How can you contact us about this policy?
If you have any further questions or comments regarding this policy, we welcome you to reach out to us. You can contact our dedicated support team by phone at (859) 203-1377. Alternatively, if you prefer to reach us via email, you can send your inquiries to [email protected]. We are committed to addressing your concerns and providing you with the information you need.
This Shipping Policy was last updated on 15 August 2023 (“Revision Date”). If you were a user before the Revision Date, it replaces the existing Shipping Policy.